Privacy Statement:

We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned to anyone.
Any information you provide will be held with the utmost care and will only be used by Performance Sign Products. If you have any questions, please feel free to call or email us.

Ordering Policies

Minimum Order

The only minimums we have are on cutting vinyl, where A4 series is a 10-yard minimum and A6 series is a 5-yard minimum.

Payment Methods

We accept Visa, MasterCard, American Express, and Discover credit cards. We gladly accept COD orders for $9.50 charge within the United States payable with a cashier’s check or money order (applications for company checks must be approved prior to shipment) for orders of $1000 or less. Credit is available for supplies and media pending approval through our Accounting department.

Shipping Methods

Place your order by 2:00 p.m. PST, and your order should ship same day depending on availability. Standard shipping for most orders is UPS, unless otherwise requested or required. Shipping and handling rates are based on order weight and UPS zones. Shipping on orders of more than $300 is free in Washington, Oregon and Idaho. Shipping outside of the continental U.S. is charged actual freight.

Performance Sign Products is not responsible for UPS, FedEx or other carrier errors. You must report all damage claims to the delivering carrier.

Return Policy

If we have made a mistake or an item is defective and you wish to return it, call 1-800-340-4777. We will gladly exchange the item, credit your account or refund your money within 30 days upon receipt of returned merchandise. You must have an RMA number (return material authorization number) before sending any item back to us. RMA’s are valid for 10 days from issuance. Items received with an expired RMA number will be refused. ALL PACKAGES WITHOUT AN RMA NUMBER WILL BE REFUSED.

Returns that are not due to our error will be subject to the following restocking fees:

25% on items returned for exchange or credit

30% on items returned for credit if:

No credit issued for any item damaged beyond repair.

All returns must be shipped back in original packaging and in “like new” condition with accessories. Items for return must be shipped to Performance Sign Products, insured for full value against loss or damage, using UPS, FEDEX, or other traceable carrier. We cannot accept COD shipments.

Original shipping and handling fees, as well as return shipping charges are non-refundable.

You must inform us about defects, shortages, and exceptions within 5 days from receipt or order is considered complete. There are no returns after 30 days.

You must follow the detailed RMA instructions below:

Backorder Policy

We do our best to maintain adequate inventory of every item in our store. (Except for items marked as “drop ship only”) If we are temporarily out of stock of an item, it may be shipped at a later date as available at no additional charge. Back ordered items being billed to your credit card will not be charged until such time as they are shipped.

Equipment and Supply Consultation

We’re proud of our equipment and supply consultants. Staying up to date on the latest sign making technologies to make your business a success, they’ll assist you with your order. Our representatives are available Mon – Thurs 7:30 am – 4:30 pm PST and 7:30 am – 4:00 pm Friday.

Note: Prices are subject to change without notice. We are not responsible for errors in typography.